Terms and Conditions – Wild Escapes Tasmania
1. Introduction
These Terms and Conditions govern the use of services provided by Wild Escapes Tasmania (“we”, “us”, “our”) to customers (“you”, “your”). By booking a tour or using our services, you agree to these Terms.
2. Booking and Payment
- All bookings must be made through our official website, email, or authorized agents.
- A 25%–50% deposit is required to secure your booking.
- Bookings must be confirmed within 10 days of the initial reservation request.
- Full payment must be made before the tour departure date as advised.
- Payments are accepted via VISA or bank transfer only.
3. Cancellation and Refund Policy
- Cancellations within 24 hours of the scheduled tour: 100% cancellation fee applies (no refund).
- Cancellations within 48 hours of the tour: 50% cancellation fee applies.
- Cancellations more than 48 hours in advance: no cancellation fee (full refund of any payments made).
- Wild Escapes Tasmania holds the right to cancel any booking at any time for safety, operational, or business-related reasons. In such cases, a full refund or reschedule will be offered.
4. Tour Changes
- Wild Escapes Tasmania reserves the right to alter or modify the itinerary due to safety, weather, or other operational reasons.
- No refunds will be given for changes or delays resulting from force majeure events (e.g., natural disasters, road closures).
5. Liability and Insurance
- Wild Escapes Tasmania is not liable for loss, injury, or damage to property during the tour unless caused by our negligence.
- You are responsible for obtaining your own travel insurance to cover personal injury, medical expenses, and property loss.
6. Health and Safety
- You must inform us of any medical conditions or special requirements at the time of booking.
- Wild Escapes Tasmania reserves the right to refuse participation to anyone who appears unfit or poses a risk to themselves or others.
7. Conduct
- We expect respectful and appropriate behavior from all participants. Wild Escapes Tasmania reserves the right to remove individuals from a tour with no refund if they cause disruption, are intoxicated, or act inappropriately.
8. Children and Age Requirements
- Children under 15 years must be accompanied by an adult.
- Minimum age requirements may apply for certain tours.
9. Personal Belongings
- You are responsible for your personal belongings. Wild Escapes Tasmania is not liable for lost, stolen, or damaged items.
10. Photography and Media
- By joining a tour, you consent to photos/videos being taken and used by Wild Escapes Tasmania for promotional purposes unless you request otherwise in writing.
11. Governing Law
- These Terms are governed by the laws of Tasmania, Australia, and any disputes will be handled in its courts.
12. Contact Us
For questions or concerns, please contact:
Wild Escapes Tasmania
+61 498 386 600
[email protected]
https://wildescapestasmania.com/